General Courses

Cordia Learning recognises the contribution employees make to the success of any organisation. It also recognises that to maintain a committed and competent workforce, companies must ensure that there is adequate learning and development provided for all employees.

With our vast experience of delivery within both the public and private sector, and our ability to taylor courses to meet your companies/employees needs, in this ever changing competitive market, Cordia believe we can help your company to prosper.

Course Profile

Dealing with Conflict

2 hours
Course Information
To ensure understanding of how conflicting situations occur and how to deal with them in a professional manner.
Study violence and aggression in a workplace context.
Identify verbal and non verbal signals that can lead to violent and aggressive situations.
Provide participants with a range of diffusion techniques.
Discussion, presentation