General Courses

Cordia Learning recognises the contribution employees make to the success of any organisation. It also recognises that to maintain a committed and competent workforce, companies must ensure that there is adequate learning and development provided for all employees.

With our vast experience of delivery within both the public and private sector, and our ability to taylor courses to meet your companies/employees needs, in this ever changing competitive market, Cordia believe we can help your company to prosper.

Course Profile

Customer Care

1/2 day
Course Information
To facilitate employees knowledge of what constitutes excellent customer service:

What is customer care?
First impression
Showing you care
Why withhold good service?
Mystery telephoning     
The visitor’s view
Who’s the customer?
Service diary
The abusive caller
Taking down call details
Return with interest
The unsure customer
The silent customer
The angry customer
Presentation, discussion and group work
Work book to complete